We solved a case three months ago in which a small business with 30-40 employees was losing money on a regular basis. The CEO was concerned that he would soon have to sell his company, including all of its shares and stock value. Their clientele has been decreasing rapidly. Efforts were made to improve their services on a regular basis. Meetings were scheduled on several days, but nothing seemed to work out at first. One of the company’s managers seemed unconcerned about the company; he seemed as if it didn’t matter to him if the company went out of business and he lost his job. People were wary of him because he didn’t seem to be in any financial trouble. We had the company’s CEO come in to talk about the case further. They discovered logs and data that were transmitted to a random email address every day before the office closed. It listed the names, contact information, and other details for the clients of the company for whom he had been working.

In other words, he was transmitting sensitive information from clients to an unknown email address. After additional investigation, we discovered that email was his main mode of communication, and that he was providing clients a different prospect and business plan for a significantly lower price. He also demonstrated his experience in order to acquire their trust. This enticed customers to select him over Sanjay’s firm. Sanjay was taken aback when we told him this. His manager had been with the organisation for 5 years, and it was a betrayal of trust.
A lawsuit was filed against that Manager, and he was sacked from the company and barred from working for a number of other companies, ultimately leading to his own downfall.